Frequently Asked Questions

Q: Will anyone besides Manuscript Mentoring see my work?

A: No, we take the privacy of our clients seriously. For more information, please read our Privacy Policy.

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Q: Does any part of my intellectual property transfer to Manuscript Mentoring when I use any of the company’s services?

A: No, your work stays your work. We offer editing and proofreading services in exchange for a set fee—nothing more. You shouldn’t make use of any editing/proofreading firm that requires the transfer of intellectual property.

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Q: Do you offer full refunds?

A: Yes, but only for orders that have not been delivered yet. Please have a look at our Refund Policy for more information.

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Q: Is Manuscript Mentoring affiliated with a publishing house?

A: No, Manuscript Mentoring is not affiliated with any publishing house.

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Q: Are Manuscript Mentoring’s emails end-to-end encrypted?

A: Yes.

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Q: My file is too large to send as an email attachment. Is there another way to send it?

A: Yes. We use the Dropbox and Sync platforms as alternative methods.

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Q: Can you edit Adobe Acrobat (PDF) files?

A: Yes. However, if the file contains complex formatting elements, then the project may take slightly longer to complete.

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Q: What file types can you edit?

A: We can edit DOC, DOCX, DOCM, RTF, PDF, ODT, and FODT file types. 

Q: If I contact Manuscript Mentoring, when can I expect a reply?

A: We reply to queries and orders as soon as possible, but please allow up to one business day for a response.

Q: How do clients pay?

A: A PayPal invoice is sent to your email address after you place your order. Please note that you do not need to have a PayPal account to complete payment—the platform also accepts credit and debit cards. Please visit PayPal's Help Center for more information on the platform's payment options. 

Q: How long does it take for Manuscript Mentoring to complete a proofreading order?

A: 24 hours for every 10,000 words. For example, 20,000 words requires 48 hours to complete.

Q: How long does it take for Manuscript Mentoring to edit and suggest changes to a developmental editing order?

A: 24 hours for every 4000 words. For example, 8000 words requires 48 hours to complete.

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Q: For how long are orders valid for?

A: An order is valid for 6 months after payment has been received.

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Q: Do you offer free test edits?

A: No, unfortunately not.

Q: After making a purchase, do I have to submit all of the material at once?

A: Not at all! You can send your work piecemeal or in bulk—whichever suits you best.

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Q: Do you ghostwrite?

A: No, we do not write books from scratch as a service.

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Q: Are there any genres that you are not willing to mentor?

A: We mentor all genres except erotica.

Q: Do you mentor only fiction?

A: No, we mentor writers of both fiction and narrative nonfiction.